You can return a product for up to 30 days from the fulfillment/shipping date. We provide refund to the original payment method for returns. After 30 days from the fulfillment/shipping date, a refund cannot be offered. To be eligible for a return, the item must be unworn and unwashed (free of any stains, odors, makeup, deodorant, hair, or wear) and in original packaging.
Before you Process a Return:
- Once our distribution center receives your returned order, please allow up to 10 days for us to inspect and process your return.
- Once your return is processed and approved, you will receive an email with either your refund confirmation or a digital store credit for the net amount of the item(s) returned that can be used immediately.
- The return shipping costs are the customer’s responsibility.
- The original shipping fees are non-refundable.
- All returns must be correctly processed through this site. Items sent to our distribution center without a return done through Sofie Dossi Support will be discarded upon receipt.
- By processing a return, you agree to the terms of the Return Policy.
- If the return does not meet the criteria above, the return will be rejected and discarded and a refund will not be issued. We will not return rejected merchandise.
- If you are returning a “gift”, you will need the order number and email address used to place the order.
- We do not hold or accept responsibility for packages or items lost, stolen, or stuck in transit when being delivered back to our distribution center. You must provide a tracking number when you return the order.
Damaged Items: Damaged items must be reported/emailed within 3 days of receipt with photos attached. If not reported within 3 days, we will not issue replacements. We are not responsible for normal wear and tear to items purchased and will not issue a new item outside of the 3-day window of receiving the item.
If you have received a damaged item or have experienced another issue with your order, please contact Sofie Dossi Support within 3 days of receiving your order with a picture of the items and packing slip.
The following items are considered “final sale” and may not be returned or exchanged for store credit or a refund.
- Gift cards
- Clearance items (as indicated on the product page)
- Exclusive Drops
- Products considered "Final Sale" (as indicated on the product page)
- Accessories- including but not limited to hats, stickers, phone cases and other items
Because we cannot ensure our customers will be issued the style/size they desire by the time their returned items come back to the distribution center, we do not offer exchanges. By processing a return through our Customer Support and sending your items back, you will receive a refund or store credit to make a future purchase.
Refunds for Returns:
Please note that original shipping fees are non-refundable and the cost of the return shipping label is the customer’s responsibility.
Once your return is received and inspected, we will notify you of the approval or rejection of your return. Please allow up to 10 days for your return to process. If you are approved, you will receive an email with either your refund confirmation or your digital store credit for the net amount of the item(s) returned.
Reserved Rights Regarding Returns:
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing”.
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items, or potential fraudulent or criminal activity.
- Sofie Dossi items sent to our distribution center without a return processed through Sofie Dossi Support will be discarded upon receipt and will not be refunded.
Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above.
To Process a Return: Domestic and International Customers:
By processing a return, you acknowledge and have read our entire Return Policy and understand the terms.
For damaged items, please email Sofie Dossi Support to begin a return. Please include the order number and email address used to place the order. Damaged items will require pictures of the damaged items emailed to Sofie Dossi Support.
For all other returns,